One of the things we always like to mention to customers who come into our shop is that we pride ourselves on being fair and honest with our diagnosis and with our work. We always knew that the big chain repair repair shops we shifty, and now the proof is coming in.
Allegedly, Office Depot is under fire for services that a former employee believes take advantage of unsuspecting customers.
The retailer says it helps about 6,000 customers per week with its free PC health checks, and that it does not condone any of the alleged conduct we uncovered. But CBS affiliate KIRO-TV’s undercover cameras showed how employees used the service to sell customers expensive computer repairs that weren’t there.
The full article can be found here: http://www.cbsnews.com/news/office-depot-investigation-free-computer-check-service-sells-unnecessary-repairs/
Apparently they told customers that their computers were infected with Malware, even if the computers were brand new out of the box!
As part of the investigative report, new computers were purchased at Office Depot and then immediately brought to technicians at a different store, a technician said, “Malware symptoms were found in the machine.”
And of course, the company declined an on camera interview, but a spokesperson said: “We intend to fully review the assertions and take appropriate action.”
Don't be fooled or ripped off by those big chain repair shops, use a local repair shop like ours.